Refund Policy

We want you to be satisfied with your purchase. This policy applies to orders placed with TuxMat for delivery in Canada.

30-day return window

You may request a return within 30 calendar days after delivery. The item must be unused, uninstalled, in its original condition and packaging, and accompanied by proof of purchase. Items showing installation, wear, damage caused after delivery, or missing components may be refused.

Starting a return

Contact us before sending anything back. If the return is approved, we will provide return instructions and a prepaid return label. We pay the approved return-shipping cost. Returns sent without approval may not be accepted.

Damage, defects, or an incorrect item

Inspect your order promptly. Contact us with your order number and clear photographs if an item arrives damaged, defective, or different from what you ordered. We will assess the issue and provide an appropriate remedy.

Refunds and cancellations

After an accepted return is inspected, we will notify you. Approved refunds are issued to the original payment method within 10 business days. Your financial institution may need additional time to post the credit. Contact us if more than 15 business days have passed after approval. Orders may be cancelled before shipment, but cancellation is not guaranteed once processing begins.

This policy does not limit any non-waivable rights or remedies available under applicable Canadian consumer-protection law.